Terms of service

This website is operated by The Bombay Black / TBB, owned and operated by [legal entity name]. Throughout the site, the terms “we”, “us” and “our” refer to The Bombay Black.

By visiting our website, browsing products, creating an account, placing an order or using any service offered by us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website.

Eligibility

You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

By using this website, you confirm that you are legally competent to enter into a binding contract under applicable laws.

Products and Services

The Bombay Black sells products that may include candles, wax melts, fragrances, decor products, gifting products and other lifestyle items.

We try to display product colours, sizes, descriptions, fragrance notes and images as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, handmade variations, photography, packaging changes or batch differences.

Minor variations in handmade or hand-finished products will not be considered defects.

Pricing

All prices are listed in Indian Rupees unless stated otherwise.

Prices, offers, discounts, product availability and shipping charges may change without prior notice.

If a product is listed at an incorrect price due to a technical, typographical or system error, we reserve the right to cancel, modify or refuse the order and refund any payment received.

Orders

Placing an order on our website means you are making an offer to purchase the selected product(s).

We reserve the right to accept, reject, cancel or limit any order for reasons including product unavailability, pricing error, payment issue, suspected fraud, delivery restrictions or misuse of offers.

Order confirmation does not guarantee final acceptance if any error, stock issue or payment issue is identified later.

Payments

Payments may be processed through secure third-party payment partners.

We do not store your complete card, UPI or banking details.

You agree to provide accurate payment, billing and shipping information.

Shipping and Delivery

Shipping timelines are estimates and may vary due to courier delays, customer unavailability, incorrect address, weather, strikes, public holidays, operational issues or other factors beyond our control.

Risk of loss or damage passes to the customer once the product is delivered to the address provided by the customer.

Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Return and Refund Policy and Shipping Policy.

By placing an order, you agree to those policies.

Product Use and Safety

Customers are responsible for using products safely and as instructed.

For candles, wax melts or fragrance products, please follow all care and safety instructions mentioned on the product, packaging or website.

The Bombay Black will not be responsible for damage, injury or loss caused by misuse, negligence, unsafe burning, unattended flames, improper storage, heat exposure, use near children/pets or failure to follow safety instructions.

User Conduct

You agree not to use the website for any unlawful, harmful, fraudulent, abusive or disruptive purpose.

You must not:

Misuse the website or interfere with its security.

Attempt unauthorised access to our systems.

Upload harmful code, viruses or spam.

Use false information or impersonate another person.

Copy, reproduce or misuse our content, images, designs, product names or branding.

Use the website in violation of applicable laws.

Intellectual Property

All content on this website, including brand name, logo, product names, product images, designs, text, graphics, packaging concepts, website layout and other materials, belongs to The Bombay Black or its licensors.

You may not copy, reproduce, distribute, modify, sell, exploit or use any content without our written permission.

Third-Party Links and Tools

Our website may include third-party links, apps, payment gateways, courier integrations, marketing tools or Shopify-powered features.

We are not responsible for third-party websites, platforms, policies, errors, delays or services.

Offers and Discounts

Offers, coupons, discounts and promotional codes may be subject to specific conditions.

We reserve the right to modify, cancel or reject use of any offer if misuse, fraud, technical error or policy violation is suspected.

Limitation of Liability

To the maximum extent permitted by law, The Bombay Black shall not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the website, products, delivery delays, third-party services or inability to access the website.

Our total liability, where legally applicable, shall not exceed the amount paid by you for the specific product or order giving rise to the claim.

Indemnity

You agree to indemnify and hold harmless The Bombay Black, its owners, employees, partners and service providers from any claims, losses, liabilities, damages, costs or expenses arising from your misuse of the website, breach of these Terms, violation of law or infringement of third-party rights.

Force Majeure

We shall not be liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, fire, floods, strikes, courier disruptions, government actions, internet failures, payment gateway issues, wars, pandemics, lockdowns or other force majeure events.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts at [Mumbai, Maharashtra / your city and state], India.

Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this website with the revised date.